10 September 2016

Idyllic Isles of the Outer Hebrides

Rod McCallum

To all the staff at The Majestic Line, My apologies for not responding promptly to your questionnaire following my 10 day cruise on the Glen Etive, September 10th - 20th. Whilst our cruise was titled 'Idyllic Isles of the Outer Hebrides", due to a severe weather front coming in from the Atlantic, David (our Captain) suggested .... and thankfully the other guests all agreed, that we should seek shelter and cruise within the Inner Hebrides. Certainly it would have been a unique experience for me to reach the Outer Hebrides, but ultimately our cruise was non-the-less a fantastic experience, thanks to our wonderful crew of David, Michelle, Steve and Michael. In all my years of travel and working in many different countries, never have I experienced such a memorable level of happy, smiling service as that provided by this 'crew'. They are sensitive to their guests expectations, fully engaging in providing "hospitality", with a capital "H". And, there are not enough accolades to describe the quality and presentation of Michael's meals - he is a chef extra-ordinnaire, creating superb meals from the freshest available local produce! Cruising around the Sounds and Lochs of the Inner Hebrides with its spectacular scenery (highlighted by the knowledge of the crew), was awesome and I would recommend The Majestic Line, the 'Glen Etive' and the aforementioned crew to anybody seeking a unique cruise experience! It was great value for money, with the comfort and cleanliness of the facilities beyond reproach. I hope to be able to return in the not too distant future...and will be most disappointed, if in the interim, The Majestic Line doesn't win the Highlands and Islands Tourism Award! I'd also like to take this opportunity to sincerely thank Louisa and Ali for their prompt and courteous responses to all my queries prior to joining my cruise. Andy, I trust you are justifiably proud of your employees/crew as they no doubt honour you with the level of supreme service they provide to your clients. Yours sincerely, Rod McCallum, Sydney, Australia

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